Cancellation Policy

• Cancellation 24 hours before service: No fee

• Cancellation less than 24 hours before service: A small operational fee may apply

• Missed appointment with no notice: Full service fee may apply

Refunds for Completed Services

Refunds may be granted if:

• The service did not match the agreed specifications

• Significant issues occurred due to our team’s error

• The treatment was incomplete due to technician fault

Refunds will not be issued if:

• Customer refused recommended procedures

• Safety conditions prevented full service

• Issues arise from pre-existing property conditions

• Customer dissatisfaction is based on subjective preference without service failure

Re-cleaning Option

Before issuing a refund, we may offer:

• A free re-cleaning

• Additional disinfection treatment